Frequently Asked Questions
What kind of services do you provide?
We pride ourselves on providing a commercial and residential cleaning services as well as commercial and residential carpet cleaning in the Greater London area. In past years, we have served many satisfied customers and provided cleaning solutions for any size of homes, offices, shops, pubs, restaurants and many more.
We take care of every aspect of your cleaning requirements including IT equipment cleaning, blind and curtain cleaning, carpet cleaning, upholstery cleaning and window cleaning.
Are you and your cleaners insured?
Yes. We have a full Public Liability cover of £1,000,000. Increased cover can be arranged on request.
What if something is damaged when my home is being cleaned?
Although we take extreme care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced.
For the carpet cleaning do you charge per hour or per job?
We do not charge per hour but per job. After gathering all the information about the condition of your carpet we provide a quote for the whole job.
Please give us a call on 08007569488 for no obligation quote.
Are there any extra charges?
In some cases you may have to pay a parking fee or a congestion charge (if the site address is in LONDON congestion charge area). If our carpet cleaning operatives are not able to park their vehicles free of charge whilst servicing your address you have to provide either with a parking space or with parking permit. If you cannot arrange none of the above you have to reimburse the operative with the parking fee he has paid to clean your carpets.
What is the typical drying time of the carpets?
Typically 3 to 6 hours.
How long does it take to clean the carpet in each room?
It takes approximately 1 hour to clean 3 rooms where the furniture is already removed.
Will you provide the cleaning materials and equipment?
Yes. Top Carpet Clean will supply all machinery (including vacuum cleaners etc.) and cleaning materials.
If you have booked a regular domestic cleaning and ironing services, then you have to provide all cleaning materials and a list of tasks.
Can I specify the day for the cleaning?
Yes, you can specify the day for cleaning and we will make every effort to meet your requirements.
What if I need to change my cleaning appointment?
We try to be as flexible as possible. We ask that you give us 24 hours notice, so that we can adjust our schedules.
What if I am not satisfied with your cleaning?
We will make every effort to provide you with reliable cleaners. If customer is not happy with something he/she reserves the right to ask the cleaners to spend some extra time to rectify the problems. If this extra time exceeds half an hour additional payment will apply as per the time spent on the job. In case it is not possible we must be notified within 3 working days and allowed to redo the cleaning and solve the problem at no additional cost. However, once the job has been approved by the client we cannot accept further complaints.
Do I have to be home when the staff comes?
It is not necessary for you to be home. For your peace of mind, all of our staff are fully insured and vetted. However, you are welcome to stay home during your clean.
How do I pay for services?
The preferred method of payment at time of service is cash or cheque.
For your convenience, if we have a contract arrangement, we would be happy to invoice you.
Our Carpet Cleaning, House Cleaning and Office Cleaning services are offered in the following London areas: Carpet Cleaning Central London | Upholstery cleaners Central London | House cleaners Central London | Domestic Cleaning Central London Postcodes covered: EC1, EC2, EC3, EC4, WC1, WC2. • Barbican • Belgravia • Bloomsbury • Central London • Clerkenwell • Covent Garden • Grays Inn • Holborn • Monument • Moorgate • Shoreditch • Soho • St Marys Cray • St Pauls Cray • St. Pauls • Tower Hill • West End Carpet Cleaning East London | House cleaners East London | Office cleaning East London | Domestic cleaning Company East London Postcodes covered: E2, E3, E4, E8, E5, E6, E7, E9, E14, E10, E11, E15, E12, E16, E13, E18, E17, E1Ashford • Aldgate • Barking • Barkingside • Becontree • Bethnal Green • Bexley DA5 • Bexley DA15 • Bexleyheath • Bow • Bromley • Bromley-by-Bow • Buckhurst Hill • Canning Town • Chigwell • Chingford • Clapton • Dagenham • Dalston • East End • East Ham • East London • Forest Gate • Grange Hill • Hackney • Hainault • Highams Park • Homerton • Isle of Dogs • Leyton • Leytonstone • Manor Park • Millwall • North Woolwich • Plaistow • Poplar • Redbridge • Romford • South Woodford • Stamford Hill • Stepney • Stratford • Upper Wandsworth • Upton Park • Walthamstow • West Ham • Whitechapel • Woodford • Woodford Green Carpet Cleaning Near London | House cleaners Near London | Office Cleaning Near London | Domestic cleaning services Near London Postcodes covered: • Amersham • Barnet • Chesham • Colnbrook • South Croydon • CroydonCR0 • CroydonCR9 • DartfordDA1 • DartfordDA2 • Enfield • Gerrards Cross • Harpenden • Hemel Hampstead • Hillington • Luton • Maidenhead • Swanley • Milton Keynes • Stanmore • Sunbury • Near London • Potters Bar • Slough • Southall • St. Albans • Staines Carpet Cleaning North London | House cleaners North London | Office Cleaning North London | Domestic cleaning services North London Postcodes covered: N8, N2, N3, N4, N11, N5, N6, N1, N9, N7, N10, N12, N13, N15, N14, N16, N17, N20, N18, N19, N21, N22, • Alexandra Palace • Archway • Barnet • Barnsbury • Canonbury • Cockfosters • Crouch End • East Barnet • East Finchley • Enfield • Enfield Park • Epping Forest • Erith • Feltham • Purley • Finchley Central • Finsbury • Finsbury Park • Fortis Green • Friern Barnet • Ham • Hampton • Hampstead Garden Suburb • Hendon • Highbury • Highgate • Holloway • Hornsey • Islington • Kentish Town • Lower Edmonton • Manor House • Shepperton • Muswell Hill • New Barnet • New Southgate • North Finchley • North London • Palmers Green • Pinner • Pinner Green • Ponders End • Potters Bar • Seven Kings • Seven Sisters • Southgate • Stoke Newington • Tottenham • Totteridge • Tufnell Park • Upper Edmonton • Whetstone • Winchmore Hill • Woodford Green • Woodside Park Carpet Cleaning Northwest London | Upholstery cleaners Northwest London | House cleaners Northwest London | Domestic cleaning services Northwest London Postcodes covered: NW1, NW9, NW2, NW11, NW3, NW4, NW5, NW7, NW12, NW8, NW6, NW10, • Brent • Brent Cross • Camden Town • Colindale • Cricklewood • Golders Green • Greenhill • Hampstead • Hampstead Heath • Harlesden • Harrow • Harrow on the hill • Havering • Kilburn • Kingsbury • Maida Vale • Mill Hill • Neasden • Northolt • Northwest London • Regents Park • St Johns Wood • Sudbury • Swiss Cottage • Temple Fortune • Wembley • West Hampstead • Hartley • Hatton • Heathrow • Willesden Carpet Cleaning Southeast London | Upholstery cleaners Southeast London | House cleaners Southeast London | Domestic Cleaning Company Southeast London Postcodes covered: SE20, SE3, SE4, SE5, SE6, SE7, SE19, SE8, SE21, SE22, SE9, SE23, SE10, SE24, SE11, SE12, SE13, SE14, SE15, SE16, SE25, SE26, SE2, SE28, SE17, SE1, SE27, SE18, • Abbey Wood • Addington • Anerley • Beckenham • Belvedere • Bellingham • Blackheath • Borough • Brockley • Camberwell • Catford • Charlton • Chislehurst • Crofton Park • Clayhall • Cross • Croydon • Crystal Palace • Deptford • Dulwich • East Croydon • East Dulwich • Elephant & Castle • Edgware • Egham • Eltham Mottingham • Eltham • Eltham Park • Foots Cray • Forest Hill • Greenwich • Grove Park • Gants • Gravesend • Gravesend Singlewell • Greenhithe DA9 • Herne Hill • Heston • Horton_Kirby • Ilford • Hither Green • Honor Oak Park • Lambeth • Lee • Lee Grove • Meopham Station • Lewisham • New Cross • New Cross Gate • Northwood • North Woolwich • Nurthumberland • Nunhead • Orpington • Peckham • Peckham Nunhead • Penge • Penge Anerley • Plumstead • Rotherhithe • Ruislip • Shirley • Sidcup • South Bermonsey • South Croydon • Southeast London • Welling • Southwark • Thornton • Sydenham • Upper Norwood • Walworth • Wickham • Whitton • Windsor • Waterloo • West Norwood • South Norwood • Westcombe Park • Woolwich Carpet Cleaning Southwest London | Upholstery cleaners Southwest London | House cleaners Southwest London | Domestic cleaning services Southwest London Postcodes covered: SW12, SW13, SW11, SW2, SW3, SW4, SW5, SW6, SW1, SW8, SW14, SW15, SW7, SW20, SW9, SW16, SW17, SW18, SW10, SW19, • Balham • Barnes • Battersea • Beddington • Beddington Corner • Brentford • Brixton • Brompton • Carshalton • Castelnau • Chelsea • Chertsey • Chessington • Clapham • Clapham Junction • Claygate • Earls Court • Coulsdon • Earlsfield • East Sheen • Epsom • Epsom Downs • Esher • Ewell • Fulham • Hook • Hounslow • Hounslow West • Kew • Kew Gardens • Kingston • Kingston-upon-Thames • Merton • Mitcham • Morden • Mortlake • Nine Elms • Parsons Green • Pimlico • Putney • Raynes Park • Richmond • South Kensington • South Lambeth • South Wimbledon • Southfields • Southwest London • Stockwell • Streatham • Wealdstone • Streatham Hill • Thamesmead • Surrey • Teddington • Tooting • Tulse Hill • Twickenham • Wandswo rth • West Kensington • Westminster • Weston Green • Wimbledon • Woodmansterne • Worcester Park • Worlds End Carpet Cleaning West London | Upholstery cleaners West London | House cleaners West London | Domestic cleaning company West London Postcodes covered: W3, W2, W4, W5, W6, W7, W8, W10, W9, W11, W12, W13, W1, W14, • Acton • Addlestone • Bayswater • Brook Green • Charlton • Chiswick • Ealing • East Molesley • Eastcote • Elsham • Greenford • Hammersmith • Hanger Lane • Hanwell • Holland Park • Isleworth • Istead Rise • Keston • Kensal Green • Kensington • Ladbroke Grove • Marylebone • Mayfair • North Kensington • Notting Hill • Osterley • Paddington • Perivale • Queens Park • Shepherds Bush • Strand • Uxbridge • Warwick Avenue • West Brompton • West Ealing • West London
